Shipping policy

Processing Time: Orders are processed within 2–4 business days. As our items are handmade, some custom made  products may require additional time. If this applies, we’ll notify you promptly.

Shipping Within Australia: We ship Australia-wide using reliable carriers. Delivery times typically range from 3–10 business days depending on your location.

International Shipping: At this stage, we only ship within Australia. We look forward to offering international delivery in the future.

Shipping Costs: Shipping rates are calculated at checkout based on your order size, weight, and delivery address.

Tracking: Once your order is dispatched, you’ll receive a tracking number so you can follow its journey.

Delivery Address: Please ensure your shipping details are accurate at checkout. We are not responsible for items lost or delayed due to incorrect addresses provided by the customer.

Delays: While we aim to meet delivery timeframes, delays caused by postal services, public holidays, or unforeseen events are outside our control. We appreciate your understanding.

Lost or Damaged Items: If your order arrives damaged or does not arrive at all, please contact us by sending us your information on the 'contact us' form on the main page of this website.