Refund policy
Change of Mind & Returns Policy
- We do not accept returns for change of mind.
- Returns will only be considered if the product you receive differs significantly from the description provided on our website.
- Please note that colours may vary slightly due to lighting, screen settings, or natural differences in materials.
- Only dramatic variations (for example, incorrect product type, major design differences, or substantially different size) will be eligible for return.
- We are committed to ensuring product accuracy and will carefully review any concerns on a case-by-case basis. Contact us by filling out the 'contact us form' on the main page of this website and fill in the details of your complaint.
- Return Policy for Defective Items
- Contact Us: If you believe your item is defective, please contact us within 7 days of receiving your order by filling in the 'contact us' form on the main page of this website.
- Verification: We may request photographs or a detailed description of the issue to help us verify the defect.
- Defective Items Only: Returns are accepted only for defective items. Items must be unused, in their original packaging, and accompanied by proof of purchase.
- Return Postage: The item should be returned at the purchaser’s cost. If the defect is confirmed, postage costs will be fully refunded.
- Refund or Exchange: If the defect is verified, we will either refund the purchase price (including postage) to your original payment method or, in some cases, offer an exchange for a similar item.
- Processing Time: Please allow up to 14 days for refunds to be processed once the return is approved.
