Crafty Connections

This website is operated by Crafty Connections (ABN/BRN 35030998110). Throughout the site, the terms 'we', 'us' and 'our' refer to Crafty Connections. Crafty Connections offers this website, including all products and information available from this site to you, the user, on the condition that you accept all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our 'Service' and agree to be bound by the following terms and conditions ('Terms and Conditions'), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

By accessing or using any part of this site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website.

These Terms and Conditions shall be governed by and understood according to the laws of the prevailing country, and all sales of products and services are subject to the prevailing country's consumer law.

We only refund purchases if they are defective or damaged or do not match the product description. Items cannot be refunded if you change your mind, or decide you do not like the item.

We do not offer exchanges, only refunds.

To request a refund, or make a complaint, please contact Crafty Connections via the Contact form on this website. Please direct correspondence to Crafty Connections in writing via this contact form.

Contact us before you send an item to us.

Do not send your purchase back to the manufacturer.

You will be responsible for paying the delivery costs for returning your item. However, you are entitled to recover reasonable delivery costs if your request for a refund on the purchased product is approved. So keep receipts of your return delivery costs.

To be eligible for a refund, your item must be unused and returned back to the seller in the same condition that you received it. Ensure it is adequately packed to protect it during transit. To minimise the processing time of your claim include a copy of your order receipt.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit, including the original delivery cost, will be applied to your credit card or original method of payment. If your request is rejected you will be required to pay the delivery costs if you want your item returned.

If you haven't received a refund within 10 days of the notification of approval, first check your bank account again. Then contact your credit card company, it may take some time before your refund is applied. Next contact your bank. There is often some processing time before a refund is applied. If you've done all of this and you still have not received your refund, please contact us via the Contact form on this site.

Several types of goods cannot be refunded. Perishable goods such as food and flowers; newspapers and magazines; books with obvious signs of use; some health, intimate and personal care products; downloadable software products; CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

In Australia see this Australian Competition and Consumer Commission article for more information on your rights.

We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, suspension or discontinuance of our Service, or any modification, price change, suspension or discontinuance of any of our products.

Prices and descriptions of our products are subject to change without notice.

We reserve the right to discontinue any product at any time.

Certain products may have limited quantities.

Certain products may be available only through the website.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction. We reserve the right to refuse or limit any order you place with us that, in our sole judgement, appears to be placed by unauthorised dealers, resellers or distributors, or being used unintended or illegal purposes. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders that use the same delivery address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail provided at the time the order was made.

You agree to provide current, complete and accurate delivery information for all purchases made at our website.

Your submission of delivery information through the website is governed by our Privacy Policy.

Occasionally there may be information on our site that contains inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. In the best interests of all parties, we reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

In no case shall the business Crafty Connections, our owners, staff and affiliates or our host MyBusiness Direct, and their owners, staff and affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, but without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Should your jurisdictions not allow the exclusion or the limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless the business Crafty Connections, our owners, staff and affiliates and our host MyBusiness Direct, and their owners, staff and affiliates from any claim or demand made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

These Terms and Conditions constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements including any prior versions of the Terms and Conditions.

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.