Are you a maker with beautiful, handcrafted creations you're proud of?
We'd love to shine a spotlight on your work and share it with our growing community!
Crafty Connections is all about celebrating the unique talents of local artisans. If you're passionate about what you make and want to be part of a supportive, creative network, we'd love to feature you on our page.
To get started, simply email your expression of interest to infocraftyconnections.com.au or call me on 61 419 040 350.
I'll send you the forms to print, fill out, and return-it's that easy.
We can't wait to welcome you and see the magic you bring to life!
Terms and Conditions for PURCHASERS
Effective Date:11 April 2025
Welcome to Crafty Connections! By accessing our website and purchasing our handmade products, you agree to the terms and conditions outlined below. Please read them carefully.
1. About Us
Crafty Connections is a proudly Perth-based online arts and crafts store offering handcrafted, sustainable, and meaningful products made with care and creativity.
All products are handmade in Australia, often using recycled or repurposed materials.
Minor variations in colour, size, or texture are part of the charm and uniqueness of each item.
We strive for accuracy in all product descriptions and images, though slight differences may occur.
3. Pricing & Payments
All prices are listed in Australian Dollars (AUD).
Payment is required in full at the time of purchase via our secure checkout.
We accept payments through Stripe (Crefit and Debit card )and Pay Pal.
4. Orders & Shipping
Orders are typically processed within2-5 business days.
Currently, we ship within Australia only.
For international orders, please contact us prior to purchasing.
Shipping costs are calculated at checkout.
A tracking number will be provided once your order has been dispatched.
5. Returns, Exchanges & Refunds (Please read the dedicated policy document regarding returns in the FAQS section.)
Due to the handmade nature of our products, we do not offer returns for change of mind.
If your item arrives damaged or faulty, please contact us within7 daysof delivery oninfocraftyconnections.com.auor call 61 419 040 350, providing a photo and brief description.
We will work with you to organise a refund, exchange, or replacement where appropriate.
Please note: Custom or personalised items are non-refundable unless faulty.
6. Custom Orders
We welcome custom requests - let's bring your ideas to life!
Custom orders must be paid in full before production begins and cannot be changed or cancelled once confirmed.
Turnaround times vary and will be clearly communicated during the process.
7. Our Sustainability Commitment
We are committed to using eco-friendly products in the making of our items where possible.
We encourage you to reuse or recycle packaging after delivery to help reduce environmental impact.
8. Intellectual Property
All content, designs, and images on this website are the property of Crafty Connections.
Reproduction, redistribution, or unauthorised use is not permitted without our written consent.
9. Privacy Policy
Your privacy is important to us. We only collect the information necessary to process your order and keep you updated.
We will never spam you - but we may occasionally notify you about new products or seasonal promotions.
Your personal information will never be shared or sold to third parties.
10. Changes to These Terms
We may update these Terms and Conditions as needed. All changes will be posted on our website along with the updated effective date.
Terms and conditions.: MEMBRS AND STOCK CONTRIBUTERS
Terms and Conditions
1. Introduction
Welcome toCRAFTY CONNECTIONS. By purchasing a membership package from this business, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.
2. Definitions
Membership Package: A bundle of services offered on a recurring basis for a defined period (e.g. monthly, annually). These packages includeSILVER,GOLD, orPLATINUM.
Customer: Any individual or entity that purchases a membership package.
Service: The products, services, and benefits offered through the membership package by the business owner.
3. Eligibility
To make a purchase, you must be at least 16 years of age and capable of entering into a legally binding contract. By purchasing a membership, you confirm that the information you provide is accurate and up to date.
4. Membership Packages
4.1 Types of Membership
We offer different packages for membership services. Each package has its own terms, including pricing, frequency of delivery, and specific features. Full details of each package are available below.
4.2 Recurring Billing
By purchasing a membership, you agree to recurring billing at the specified intervals (e.g. monthly or annually). Payments will be automatically deducted from the payment method provided during the initial purchase.
4.3 Price Changes
We reserve the right to modify the membership price at any time. In the event of a price change, we will notify you one month in advance, and you will have the option to cancel your membership before the new price takes effect.
5. Payment and Billing
5.1 Payment Methods
We accept various payment methods, which will be displayed during the checkout process. By providing your payment details, you authorise us to charge your nominated payment method for the total membership amount.
5.2 Billing Cycle
Billing cycles are based on the frequency of your membership package (e.g. monthly or annually). You will be billed automatically at the start of each cycle unless you cancel your membership.
5.3 Failed Payments
If we are unable to process your payment, we will attempt to reprocess the payment or contact you for an alternative method. Failure to provide payment may result in the suspension or cancellation of your membership. All items in our possession will be returned to you at your cost.
6. Cancellation and Refunds
6.1 Cancellation by Customer
You may cancel your membership at any time by contactingPippa Spibeyon0441 904 0350or viainfocraftyconnections.com.au. Cancellations will take effect at the end of your current billing cycle. No refunds will be issued for partial periods or unused portions of the membership.
6.2 Refunds
We do not offer refunds for membership fees that have already been paid unless otherwise stated in specific package terms or as required by law. However, you may continue to access the service until the end of the paid billing period.
6.3 Cancellation by Us
We reserve the right to suspend or cancel your membership at any time for reasons including, but not limited to, non-payment, violation of these terms, or misuse of our services.
7. Account Management
You are responsible for maintaining the confidentiality of your account information, including your username and password. While all efforts are made to ensure your security, we will not be liable for any loss or damage resulting from unauthorised access to your accoun
8. Changes to Membership Services
We reserve the right to modify, suspend, or discontinue any membership services at any time. In the event of significant changes, we will notify you, and you may cancel your membership if the changes materially affect your use of the service.
9. Intellectual Property
All content, materials, and services provided as part of the membership package are protected by intellectual property laws. You agree not to reproduce, distribute, or create derivative works from any content without our prior written consent.
10. Limitation of Liability
While Crafty Connections takes every precaution, to the fullest extent permitted by law, to maintain and protect the confidentiality of clients and the safety of products provided for sale, we will not be liable for any direct, indirect, incidental, special, or consequential damages to any products or persons resulting from the use or inability to use our services. Our total liability to you will not exceed the membership fees you paid to us during the twelve (12) months preceding the event that gave rise to the claim.
11. Dispute Resolution
Any disputes arising out of or in connection with these terms will be resolved initially by contactingPippa Spibey, management of Crafty Connections. Should this fail to result in a resolution, the matter may be escalated through arbitration, mediation, or small claims court, depending on the nature of the dispute. This section does not apply where prohibited by law.
12. Governing Law
These terms and conditions will be governed by and construed in accordance with the laws ofWestern Australia, without regard to its conflict of law provisions.
13. Contact Information
If you have any questions about these terms or your membership, please contact us at:
Can I return an item if it is defective or not as advertised?
Contact Us: For defective item returns or exchange inquiries, please contact us at infocraftyconnections.com.au or 61 419 040 350 to discuss your options.
Verification Process:Upon receipt of your return request, we will verify the defect. This may involve requesting photographs or a detailed description of the issue.
Defective Item Returns Only:We accept returns exclusively for defective items. Kindly notify us within 7 days of receiving the product if you believe it is defective. The item will be returned at the sender's cost, which will be refunded if the product is confirmed as defective.
Condition of Return:The item must be unused, in its original packaging, and must include proof of purchase.
Exchange Possibility:Under certain circumstances, following discussion with the owner, we may offer an exchange for a similar product instead of a refund.
Refund Process:If the defect is verified, we will initiate a refund to your original method of payment. The cost of postage will be included in the refund. Please allow 14 days for the refund to process.